SERVICE
WIELAND E-SHOP
DISCOVER, COMPARE & SIMPLY PURCHASE PRODUCTS ONLINE
B2B shopping/procurement in the digital age is so easy: With just a few clicks, you have the possibility via our multifunctional online shop to
- Retrieve detailed information about our products,
- Compare products, as well as
- To request a quote.
A previous registration is not necessary.
As part of our fully digital customer communication, we transmit paperless offers including product images and links to our Shop. It is also possible to receive order confirmations, shipping notifications, invoices, reminders and balance confirmations by e-mail from our SAP system.
CEasy - Leave the CE process to us
Whether its partial steps or a complete takeover of the process, we accompany you through the CE process. We also ensure that everything runs smoothly so that you can concentrate as quickly as possible on your core competences!
Customer SERVICE
TRANSPARENCY IS YOUR ADVANTAGE
Service quality is very important to us. We attach the highest value to the fact that all information about your order as well as all our products is always available to you.
Our customer service portal gives you an optimal overview at all times:
- Order Overview & Order Tracking: Simply call up the status of your order by entering your customer and order number. Online shipment tracking is also possible for UPS and DACHSER shipments.
- Price and availability information: Simply call up prices, availability including partial deliveries, terms of payment, contact details of your sales contact or information on the copper surcharge.
Engineering - Safety first!
Machines are important to us, especially their safety and effectiveness. That is why Wieland offers a wide range of services for your machine. This includes retrofitting, inspections, conversions and program creation with our samos® PLAN 6 software.
We do everything we can to keep your machine safe and effective!
AFTER-SALES SERVICE
RELIABLE AFTER-SALES SUPPORT
The highest service quality means ensuring your complete satisfaction even after the purchase. That's why we stand by your side if you have ordered something wrong or if our delivery arrives incomplete or with defects.
RETURNS
In the case of returns, we guarantee a quick and flexible check as to whether the desired items can be returned. Please use our returns form to request the necessary data.
RECLAMATIONS
We review all reclamations quickly and with simplicity for ease of understanding. Please provide us with all the necessary information using the following claim form.
CUSTOMIZED SOLUTIONS
Do you need a customized solution for your project? We support you comprehensively in the development of tailor-made solutions:
- Simple, specialized designs (lettering, colour, coding, etc.)
- Modifications of existing products
- Extension of approvals
- Complete new developments according to the specifications of our customers
